JPMorgan joins large U.S. banks in limiting outside AI agents from customer accounts

JPMorgan is one of several large U.S. lenders now restricting third-party AI agents from reaching customer accounts, a step reporters tied to concerns about agents logging in with customer credentials and acting beyond what users authorized. Dimon had said on the October 13 earnings call that the bank would not let just any outside agent operate inside the company. A bank spokesperson said agents may still see account information but are being prevented from moving money, and that the bank supports customer-authorized data sharing through open banking providers. Lawmakers including Senators Sanders and Schiff have called for tighter guardrails. The episode shifts the AI debate from competitive threat toward customer-security and access-policy risk for the bank's digital channels.

1. Benzinga, citing Axios reporting in an October 23, 2026 article, named Morgan Stanley, JPMorgan, Bank of America and Citigroup as restricting third-party AI agents.
2. Forbes, dated October 24, 2026, quoted a JPMorgan spokesperson saying protecting customers is the top priority.
3. Forbes said agents can still see account information at JPMorgan but safeguards are being built so they cannot move money.
4. Forbes reported Citi does not permit third-party AI agents to log into customer accounts or transact on its digital platform.
5. On the October 13, 2026 earnings call, Dimon said the bank would not allow just any outside agent inside the company.
6. Benzinga reported on October 23, 2026 that Senators Sanders and Schiff called for action on rogue AI agents in bank accounts.