ibex is a technology-enabled business process outsourcing and customer engagement solutions provider that helps companies acquire, engage, and retain customers across their lifecycle through a combination of customer service, technical support, digital marketing, and customer experience management. The company serves approximately 140 clients—including Fortune 500 technology, e-commerce, financial services, and telecommunications companies—through its core Connect platform delivering omnichannel support, its ibex Digital division providing digital marketing and platform solutions, and its proprietary Wave iX AI-powered technology platform. ibex operates a global "bestshore" delivery model across multiple centers in the United States and lower-cost offshore and nearshore geographies, and generates revenue through a "land and expand" strategy that establishes master services agreements with clients and progressively broadens service offerings, with contracts typically including performance-based incentives tied to quality metrics and customer satisfaction.