PagerDuty operates a cloud-based Operations Cloud platform that helps enterprises manage complex digital infrastructure and applications by ingesting signals from hundreds of integrations and orchestrating appropriate responses through incident management, AIOps, automation, customer service operations, and AI-powered tools. The company generates revenue through subscription-based cloud software services and usage-based pricing models, employing a land-and-expand approach where customers extend platform adoption across teams and use cases. PagerDuty serves large enterprises across industries including financial services, healthcare, retail, and telecommunications, with a substantial portion of Fortune 500 companies relying on the platform as mission-critical infrastructure.