Freshworks Inc.

Freshworks is an AI-powered, subscription-based SaaS platform that enables organizations to manage both employee and customer experiences through integrated software solutions. The company offers a suite of products spanning IT service management, HR operations, customer service, sales, marketing, and incident response—all built on a unified cloud-native architecture with embedded AI capabilities—serving approximately 75,000 organizations worldwide across small, mid-market, and enterprise segments. Freshworks generates recurring revenue through subscription plans offered across its platform products, supplemented by professional services and customer success programs, and reaches customers primarily through inbound product-led growth channels, outbound sales, and a network of channel partners.