Zoom is an AI-first cloud-based collaboration platform that enables organizations of all sizes to communicate and work together through unified products spanning meetings, phone, chat, contact center, and events. The company operates two primary business ecosystems: Zoom Workplace, which integrates communication and productivity tools for internal employee collaboration, and Zoom Business Services, which serves customer-facing teams with contact center, sales intelligence, and event management offerings. Zoom monetizes through subscription-based recurring revenue from per-user workplace seats, calling plans, business services subscriptions, and premium features, serving customers across diverse industries globally while competing against unified communications providers like Cisco Webex, Microsoft Teams, and Google Meet.