SoundThinking is a public safety technology company that provides integrated data-driven solutions for law enforcement agencies, municipalities, universities, and security-conscious facilities. Its SafetySmart platform comprises six core tools: ShotSpotter (acoustic gunshot detection and alert), CrimeTracer (criminal justice records search and intelligence), CaseBuilder (case management), ResourceRouter (AI-driven patrol deployment), PlateRanger (license plate recognition), and SafePointe (concealed weapons detection). The company generates subscription revenues through a software-as-a-service model, with pricing structured around ShotSpotter square-mile coverage, user licenses, officer counts, or detection lanes depending on the product. SoundThinking serves a customer base of municipalities, law enforcement agencies, campus facilities, corporate sites, healthcare venues, and critical infrastructure locations, primarily in the United States, with its solutions designed to address unreported gunfire, improve patrol efficiency through data-driven deployment, and increase homicide clearance rates.